Refund policy

If you bought the yearly plan through this site and it isn't working out, email us within 30 days of the charge and we refund it. The monthly plan doesn't carry the guarantee – you cancel anytime instead. The rest of this page is detail.

The guarantee covers the yearly plan bought through the checkout on alarm.rizenhq.com. It runs for 30 days from the day you were charged, and it also covers a yearly renewal you didn't mean to keep: if a renewal charge catches you off guard, email us within 30 days of that charge and we refund it too.

You don't need to give a reason, and nobody will try to talk you out of it. One email, one refund.

Monthly doesn't come with the guarantee. You can cancel anytime, and you keep access until the end of the month you already paid for, but a month that has started isn't refunded unless the law where you live says otherwise – see your statutory rights below. If something actually went wrong – a double charge, or a charge after you cancelled – email us and we'll fix it.

Email alarm@rizenhq.com from the address you used at checkout, or use the contact option inside the app. If you write from a different address, mention the checkout email so we can find the purchase.

Refunds go back to the payment method you paid with. Once we've issued it, the money usually shows up within 5 to 10 business days, depending on your bank. Your subscription is switched off at the same time.

Subscriptions started inside the iOS app are billed by Apple, and only Apple can refund them. Request one at reportaproblem.apple.com. If you're not sure which kind you have: web purchases get a receipt email from RevenueCat, our payment processor; App Store purchases get one from Apple.

You can cancel anytime from the manage-subscription page. The link is in your receipt email. Cancelling stops the next charge; your access runs until the end of the period you already paid for. If you're on yearly, inside the 30 days, and you want that last charge back too, ask and we refund it.

• Nothing here limits rights you have under the law where you live.
• If you're in the EEA or the UK, you have a 14-day right of withdrawal on top of anything we offer, on either plan. On yearly our guarantee is longer, so the practical answer is the same: email us and you get your money back.